Answer:
These two software applications are identical in feature set, "Backup Now Pro" is re-branded from "Backup Now 6". For display of "Backup Now Pro" in the program title, we recommend that you install from the downloadable version, which is included in your purchase. If you purchase the retail package, the CD-ROM can be safely kept as your permanent backup copy..

Answer:
Toshiba's current hard drive support contact information can be found on the page from this link: http://storage.toshiba.com/consumer-hdd/support/contact.

Answer:
We will be offering a "Cross-grade", since the two will be completely separate software titles. The price is still to be determined, please keep checking our website for details..

Answer:
Firmware is programming that is inserted into programmable read-only memory chip on the CDRW drive which become a permanent part of a device. Firmware is created and tested like software. When ready, it is distributed like other software and, using a special user interface, installed in the programmable read-only memory by the user. Firmware can only be obtained from the drive manufacturer. Most drive manufactures post firmware updates on their websites..

Answer:
Forward your entire email receipt to Customer_Service@ntius.com for order status. This receipt should"ve been emailed to you shortly after a successful transaction. Shipments by Domestic Standard normally takes 5 to 7 business days; Domestic Express orders normally arrives overnight; International Standard orders takes 2 to 4 weeks; and International Express normally arrives within a week (depending on location)..

Answer:
Our program will not create a bootable disk if drive A: is not your standard 1.44 MB 3.5" floppy drive, the LS-120 drive is not supported. Even though your operating system referred to the LS-120 as drive A:, it is not seen as a standard floppy drive and thus not supported. Fixing the problem is simple: Just disabled the LS-120 and reconnected your old 1.44 MB floppy disk drive to the floppy connectors on the motherboard and reboot..

Answer:
If you need help to relicense the software you purchased online or you need to download the software again, please send an e-mail to the address below. Please include the following with your e-mail: Full Name, Invoice #, Date of Purchase, Product Purchased (include version number if possible). Send e-mail to: Customer_Service@NTIus.com.

Answer:
"Our software version 3.6.x and higher do support 80 min CDs. Make sure you have the latest upgrade from our website at: estore.asp.

Answer:
"The problem is due to a corrupt ASPI Layer on your computer. Below are the steps to restore your ASPI Layer: For 95: A. Shutdown and restart your computer in MS-DOS mode (DO NOT USE THE MS-DOS Prompt Icon!). B. Enter the following lines at the C: prompt to rename the existing files: ren c:\windows\system\winaspi.dll winaspi.mrx ren c:\windows\system\wnaspi32.dll wnaspi32.mrx ren c:\windows\system\iosubsys\apix.vxd apix.mrx C. Put the Windows 95/98 CD-ROM into CD-ROM drive(well assume that it's D drive). D. At the C: prompt enter the following lines(If your CD-ROM is uses E,F,G,H as a drive letter, substitute your own for drive D). Windows 95 (Note the /l is a lowercase L) extract /y /l c:\windows\system d:\win95\win95_03.cab winaspi.dll extract /y /l c:\windows\system d:\win95\win95_03.cab wnaspi32.dll extract /y /l c:\windows\system\iosubsys d:\win95\win95_03.cab apix.vxd Windows 98 A. Click on Start, go to Programs, go to Accessories, and go to System Tools, then System Information. B. Click on Tools, then System File Checker. C. Click on extract one file from the installation disc D. Type winaspi.dll E. Click on Start F. Insert Windows 98 disc. In the restore from field, click on browse and look for your CD-ROM drive, G. In the restore from field, click on browse and look for your CD-ROM drive. H. Click on your drive, then click on the plus sign, click on the WIN 98 folder and click OK. I. In the Save In field you should see c:\windows\system J. Click OK, click on skip when it asks if you want to backup the file. K. Follow the same steps for the wnaspi32.dll file restoration. L. For the next file, apix.vxd, repeat steps 2-10 but for step 9 you should use c:\windows\system\iosubsys; in place of c:\windows\system. ".

Answer:
"The CD-ROM uses READ ONLY MEMORY(ROM), hence the name. Anything written to a CD-ROM will have the read only attribute set. This indicates that you can only read data from a CD-ROM, and you can"t write new data to it like you can a hard drive or your computer"s memory. ".

Answer:
NTI software is neither intended nor designed to copy Sony Playstation CDs. Due to legal issues, we are unable to provide support for Playstation CDs..

Answer:
"A Buffer Size too Big to Handle error is normally caused on Windows 95/98/ME. The most likely cause is that the ASPI layer has been corrupted. Usually a Zip drive or a SCSI scanner modifying the ASPI files to an older version that does not support ATAPI Recorders create this message. To resolve the problem you will need to restore the ASPI layer to the original Windows ASPI files. Below are the steps to restore your ASPI Layer: For 95: 1. Shutdown and restart your computer in MS-DOS mode (DO NOT USE THE MS-DOS Prompt Icon!). 2. Enter the following lines at the C: prompt to rename the existing files: ren c:\windows\system\winaspi.dll winaspi.mrx ren c:\windows\system\wnaspi32.dll wnaspi32.mrx ren c:\windows\system\iosubsys\apix.vxd apix.mrx 3. Put the Windows 95/98 CD-ROM into CD-ROM drive(we"ll assume that it"s D drive). 4. At the C: prompt enter the following lines(If your CD-ROM is uses E,F,G,H as a drive letter, substitute your own for drive D). Windows 95 (Note the /l is a lowercase L) extract /y /l c:\windows\system d:\win95\win95_03.cab winaspi.dll extract /y /l c:\windows\system d:\win95\win95_03.cab wnaspi32.dll extract /y /l c:\windows\system\iosubsys d:\win95\win95_03.cab apix.vxd Windows 98 A. Click on Start, go to Programs, go to Accessories, and go to System Tools, then System Information. B. Click on Tools, then System File Checker. C. Click on extract one file from the installation disc D. Type winaspi.dll E. Click on Start F. Insert Windows 98 disc. In the restore from field, click on browse and look for your CD-ROM drive, G. In the restore from field, click on browse and look for your CD-ROM drive. H. Click on your drive, then click on the plus sign, click on the WIN 98 folder and click OK. I. In the Save In field you should see c:\windows\system J. Click OK, click on skip when it asks if you want to backup the file. K. Follow the same steps for the wnaspi32.dll file restoration. L. For the next file, apix.vxd, repeat steps 2-10 but for step 9 you should use c:\windows\system\iosubsys; in place of c:\windows\system. ".

Answer:
To create a CD from the .ncd file, first open CD Maker 2000, then click on CD Copy. Select CD Image Reader as the source and click on Step 2. Next, an Open window will appear allowing you to choose which .ncd file to open. Once you have located your .ncd file, double click on the file, next the Write Options window will pop up, select your options and click on write..

Answer:
"A buffer under run error means that for some reason the flow of data from the hard disk to the CD Recorder was interrupted long enough for the CD Recorders buffer to be emptied, and writing halted. CD Writing is a real time process, which must run constantly without interruptions. If the buffer empties during a writing operation, your recordable (CD-R) disc may/will be ruined. Some ways to prevent buffer under run errors are as follows: Press CNTL/ALT/DEL and close all programs running in the background, EXCEPT Explorer, Systray & our software. Turn off any screen savers-Right click on the desktop, select properties, choose screen saver, click on screen saver drop down arrow and choose (none), then click Apply and press Okay. Turn off any Power Management-go to Start, go to Settings, choose Control Panel, click on Power Management, under Power Schemes-choose Home/Office Desk, click on the bottom 3 drop down arrows and choose never, click APPLY and then OK. Try copying to the hard drive first, then to the recorder. Try a different source disc Make sure everything is turned off in Systray (bottom RH corner) Click on CD Copy, go to Tools and click on Advanced, then slide the Cache small size file to 1024. If writing more than 10,000 small files, use Create ISO CD Image File. Go to File, and choose ISO CD Image File. Avoid recording across a network. If possible, log out of any networks. Use Disk Defragmenter or third-party software such as Diskeeper to defragment your hard drive. ".

Answer:
In order to be able to record files from a network drive you must first map the drive and then select the files under My Computer and not Network Neighborhood..

Answer:
To check and see if your drive is supported, first you need to know the brand and model of your drive. You can find this information in the Device Manager, go to Control Panel, double click System, and select the Device Manager tab, then double click on the CD-ROM icon. Your writer should be listed under CD-ROM. Next go to our supported drives web page (supported_drives.asp) and you can search our database to see if your drive is supported by NTI..

Answer:
"Make sure that the MP3 are in the correct format. The format of your MP3 may not be a standard format recognized by CD-Maker 2000. The standard format for MP3 should be: 44.1 kHz 16k Bit Stereo Recommended Bit Rate of 128 KB/S If the MP3 are not in the correct format, try using third-party software such as: Cool Edit (http://www.cooledit.com) or Win amp (http://www.winamp.com). ".

Answer:
"The error indicates that the CDR/RW drive is having trouble calibrating the power setting. The power setting of the laser in a CDR/RW is between 4 and 8 mill watts. CDR/RW discs have a section outside the standard recording area called the Program Calibration Area (PCA), which is used to adjust the laser for the brand of media you are using. Try using higher quality brands of CDR/RW discs, and if that doesn't work you should have the drive repaired or replaced. ".

Answer:
Please look at our support drive list on our WEB site to vesify compatibility: supported_drives.asp.

Answer:
Yes, we believe that mini CDRW media (8CM) and the combination of FileCD 2.0 truly sets the stage for a viable high-capacity replacement for the floppy, delivering over 160MB of inexpensive pocket size storage..

Answer:
Sorry, but all the file/s would be lost. Even if you only do a Quick format, the file/s would not be retrievable..

Answer:
Unfortunatly Lite-On 1210B & other Sanyo based 12x writers are unable to use the append feature..

Answer:
FileCD was originally designed to be compliant with ISO 9660 file system specifications, which was adopted by all Operating Systems that support CD-ROM devices. Windows 95/98/NT/2000/ME/XP, MacOS, Linux, and Unix all have "native" support of ISO 9660. FileCD has complete cross-platform compatibility: a FileCD disc can be read back in virtually all Operating Systems. NO SPECIAL READER SOFTWARE REQUIRED since the support of ISO 9660 is built-in. In FileCD 2.0 we also support formatting in UDF (Universal Disk Format). This allows users to freely exchange files from UDF formatted CD?s between other Packet-Writing software and FileCD 2.0 environments..

Answer:
Just like a floppy, we need to write a File Structure to the CDRW disc to allow files to be copied or erased on the disc. 700 MB 12cm CDRW disc has the formatted capacity of 574 Mbytes. 650 MB 12cm CDRW disc has the formatted capacity of 536 Mbytes. 200 MB 8cm CDRW disc has the formatted capacity of 163 Mbytes..

Answer:
No, FileCD is designed as a Floppy replacement, which allows you to randomly write/copy and erase/delete data files on a CDRW disc. You cannot erase/delete files from a CDR disc..

Answer:
Before you return NTI software for a refund, please note that you may be able to solve the problem you have with the help of our competent Tech Support Specialists. Our job is to satisfy you as a customer. Should you still want a refund, please note that our refund guarantee is for 30 days after the date of purchase.

If you purchased the software from a Retail store you will need to go back to your place of purchase to obtain a refund. NTI only processes refunds for software purchased directly from NTI.

If you purchased the shipped version directly NTI (Invoice Number begins with either a a "2" or if a phone order) call (949)-421-0720 between 9AM to 5PM PST Monday through Friday or email at Support@NTIus.com to request for a refund. Please have your Invoice Number, credit card holder name, and exact date of purchase on hand when contacting them..

Answer:
The CD-I module is available for purchase from NTI at the cost of (U.S)$2,000.00 plus shipping & handling. Most users do not require this module to create Video CDs that will play on a standard Video CD-Player, the module is only required if you wish to make Video CDs that will play on much older CD-I Video Players. For further information concerning the CD-I module, please contact our Technical Support department at 949-421-0720 between 9AM to 5PM Monday through Friday or at Support@NTIus.com..

Answer:
We do have a discount program for non-profit or educational organizations. Please contact our Sales department for program details. In general, all first time purchases directly from our company are at retail price. You may avoid the shipping/handling charges and save money by downloading and purchasing the software..

Answer:
Priority Mail normally takes 5 to 7 business days and Next Day (IF RECEIVED BY 12PM PST will be shipped out the same day) will arrive the following business day..

Answer:
The charge for the software disc is $5 + $8 Shipping and Handling plus 7.75 % tax sale for California resident; please have your Order number on hand and contact (949)421-0720 x100. You may also fax in your request to (949)421-0750 or email to Sales@NTIUS.com- please include:

Credit card number

Expiration date

Card holder name

Billing & shipping addresses

Order number/Invoice number.

Answer:
Most likely something happened which caused your software to become "unlicensed". This could happen for many reasons including:
1. You had a system crash and had to reinstall the software
2. Somehow the license file was deleted
3. There was a software conflict with an existing application and the software needs to be reinstalled

To solve this problem, please contact Customer_service@ntius.com or (949)-421-0720 x100 and have as much as much of the listed information below as possible, on-hand. We will happily solve the issue as quickly as possible:
a. Your Order/Invoice number
b. the email address used when ordering
c. the product/title ordered with the full name of the purchaser..

Answer:
Your download link is good for 180 days; or if you choose during the time of purchase, the valid period can be extended to one year. After the validity period, the download link will be expired. We highly recommend, therefore, that (i) you download ASAP, and (ii) immediately after your download the installer file, you back up the file (along with the Serial Number) for safe-keeping purpose..

Answer:
If you are a US resident, we will accept a Money Order or cashiers check. You must include your name, shipping address, phone #, email address, product desired and a money order for the full amount - this includes a 7.75% CA sales tax for all CA residents and shipping cost standard is 6.00. We currently do not accept international orders this way..

Answer:
Make sure that the audio CD-R is finalized. Some home players will not recognize this disc if it is not finalized.

To check if the CD is finalized:

Open up CD Maker > Audio CD > Tools > Disc Info and Tools.

If the free space is "0" it means that the disk has been finalized.

Additionally, make sure you are not using a CD-RW disc, almost all home players and all car stereos cannot read a CD-RW disc due to it's lower reflectivity (70% less). CD-RW discs require a stronger laser to read these discs..

Answer:
Unfortunately at this time there is no way to automatically order the additional CD online. You would have to contact us directly via phone at (949)421-0712 x100, Monday through Friday, 8-5 PST/PDT, or fax (949) 421-0750 and provide us with the following information (all the information below is not required, but the more you have, the quicker we will be able to find your order):

Invoice number(order number)

Full name used when purchasing

Email address used when purchasing

Customer ID number of your downloadable software purchase (if you have it)

Current Shipping Address

Credit Card Information

Daytime/Evening Phone #

Date of downloadable purchase

The cost is $5.00 for disc. + 8 Shipping and Handling fee and tax sale if applicable..

Answer:
Yes, NTI CD Maker 2000 does support 3 inch CDs, more commonly known as "Mini CDR/RW discs". Also,starting from Version 1.6.26, packet-writing FileCD supports any-size CD-RW discs, including mini discs, making FileCD the ideal solution for "floppy replacement"!.

Answer:
Yes, on drives with Burnproof technology on them..

Answer:
Yes, but your drive needs to support the burning of 80 mininute CDs. Please check with your drive manufacturer to confirm..

Answer:
When you purchase software via the downloadable method, you can only install the downloadable software onto a computer with an active internet connection, as the license file needs to verify itself via the internet.

If you purchased a newer verion with a Serial number then you can copy the downloaded file with the serial number to a CD.

Of course, our software is meant to be on one computer at a time per copy..

Answer:
In order to make multiple copies of a CD, you need to select the number of copies you want in Step 2..

Answer:
To copy a CD using only one drive you would open the CD Maker program and click on CD Copy. On the source drive and target drive field select the CDRW drive in both. Put the original CD you want to copy into your CDRW drive and click on step 2. In Step 2 select the writing speed and click on start. The CD will be temporarily copied to the hard drive. When the CD has been recorded to the hard drive the tray will be ejected and you will be requested to put a blank disc in. Put a blank disc and close the tray. The CD image on the hard drive will then be copied to your blank disc..

Answer:
In order to be able to play a video CD on your computer you must have a program capable of playing VCD discs. An alternative would be to use the Media Player. To play the VCD using Media Player follow the steps below: 1) Open Media Player. 2) Click on File, Open and browse to the CD drive. 3) Double click on the mpegav folder. 4) Double click on the .dat file. The media player should start playing your video..

Answer:
Not all DVD players support VCD format. Check your device specifications to make sure your DVD player supports the VCD format. Make sure you are using good name brand CDR discs. Some players may not work with some types of dye used to create the discs. Getting name brand CDR discs will increase the chances that the DVD player will be able to read the disc..

Answer:
It may be do to the Adaptec writing plug-in with Media Player. We have found that the Media Player plug-in takes control of the ASPI layers that other programs install and disables them. This causes the program to not detect the CDRW drive. If you do have the Adaptec Plug-in you can correct the problem by uninstalling our software and the Plug-in. You can uninstall the plug-in by going to control panel, add/remove programs and double clicking on the Media Player entry. A list of media player components will appear. Select only the Adaptec CD Burning Plug-In and click ok. This will uninstall the plug-in. After uninstalling the plug-in reboot and then reinstall our software..

Answer:
The problem seems to be with our new ASPI driver with Admin Rights (NTIDRVR) and the existing Adaptec"s driver. If you are using Media Player 7.0 then Windows does not allow us to overwrite or append the Registry regarding Adaptec. Windows corrected this bug with the release of Media Player 7.1. Just update to Media Player 7.1 or higher to correct this problem..

Answer:
Unfortunately, we no longer support CDDB within our software..

Answer:
The problem you are experiencing is called ghost writing which can be caused by a bad disc or a malfunctioning writer. In order to correct the problem you may try replacing the disc with a new one, or you will need to contact the writer manufacturer..

Answer:
"This problem is a device driver conflict that can be corrected by renaming the files listed below. If you want to continue using EZ-CD/DirectCD software NTI also recommends you to reinstall the CD Maker 2000 software first, then install Adaptec?s software, after renaming the files. Rename all the other files and this should correct the issue. These files are used by Cequadrat: Rename C2APIX.VXD to C2APIX.OLD Rename C2REC.VXD to C2REC.OLD These files are used by Adaptec: Rename CDR4VSD.VXD to CDR4VSD.VX_ Rename CDRPWD.VXD to CDRPWD.VX_ Rename CDUDF.VXD to CDUDF.VX_ Rename CDUDFRW.VXD to CDUDFRW.VX_ These files are used by unknown: Rename CD_READ.VXD to CD_READ.VXZ Rename DPUVSD.VXD to DPUVSD.VX_ These files are used by a parallel port scanner (most cases): Rename DRVWCDB.VXD to DRVWCDB.VX_ Rename DRVWPPQT.VXD to DRVWPPQT.VX_ Rename DRVWQ117.VXD to DRVWQ117.VX_ These files are used by unknown (LS-120 floppy drive?) Rename FD16_700.MPD to FD16_700.MP_ These files are used by an Iomega tape drive or ZIP drive. Rename IOMEGA.VXD to IOMEGA.vx_ Rename REGTAPE.VXD to REGTAPE.BAK ".

Answer:
"Click on New, then select Create CD from Iso CD Image File, choose your ISO file and click Open. ".

Answer:
"a) Choose Data CD b) Click on Edit, then Add, choose the files you want to copy, then close the window. Repeat as necessary. c) Click on File, then choose Create ISO Image File, create a File name and click on Save. This will copy the files to the hard drive as an .iso image file.".

Answer:
"a) Open CD Maker 2000, then Choose Audio CD b) On the Explorer Window, choose the drive with the music CD you wish to record. c) On the right Explorer Window, choose the track(s) you wish to compile, and drag them into Audio Layout d) Right click on each track and choose Convert Audio Format. Choose MP3 or wav. Then create a file name for each file. e) When you have finished with the first CD, eject the CD drive and replace with the second, etc., then click on View, and choose Refresh. f) Refer to the previous steps starting with Step C. When you are ready to write to the disc, click on Step 2 and choose Test and/or Write only. ".

Answer:
When you format a disc to be used for File CD there is a file structure written to the disc. The total available disc space will be reduced to 498 MB on a 650MB disc..

Answer:
"Live Audio is a real time recording, which requires the drive to be able to record at 1x. If the drive cannot record at 1x then you will not be able to use the Live Audio feature in CD-Maker 2000 Professional. To verify if your drive has 1x capability, go to Tools and click on CD Drive Properties. ".

Answer:
CDRW discs can only be read by Multi-Read CD-ROM drives. The CD-ROM you use to read a FileCD is required to be multi-read capable in order to read CD-RW discs. Make sure that your reader is multi-read compatible. CD-ROM drives that are 20x and slower may not support Multi-Read, please check with the manufacture for your drives specifications..

Answer:
The FileCD program does not provide for drive letter access. The FileCD program allows you to Drag and Drop files from the Windows Explorer, My Computer, or the Desktop directly to the FileCD window. Additionally in FileCD 2.0 you can right click on any file/s and select the "Send To" feature, which will in turn automatically write the file/s to your CDRW disc. The program does not support dragging and dropping a file from the Windows Explorer directly to the drive letter..

Answer:
A CDRW disc must be fully formatted before you can use the Quick format in the future. A Quick format only erases/formats the TOC (Table of Contents) at the beginning of the disc. A Full format erases/formats the entire disc..

Answer:
CD-Text can only be recorded using DAO (Disk at Once) or SAO (Session at Once) writing modes. CD-Text is not available when using TAO (Track at Once) writing method..

Answer:
Each text field is limited to 249 character including spaces. If you need more text just open up a new text box..

Answer:
Unfortunatly Live Audio in CD Maker 2000 (version 4.x)is not compatible with Window NT 4.0. At this time there is no fix or upgrade available..

Answer:
Under Windows ME, there is a 260 character limit using Send To (Command Line). The 260 limit includes the whole path of the file. Reduce the amount of files when you are using the Send To feature in Windows ME..

Answer:
The latest release of Internet Exployer (IE6) is incompatible. For versions 3.x & 4.x you will need to uninstall IE6 and install IE5.5. For version 5.x, please upgrade to version 5.0.15 or higher to resolve this problem..

Answer:
Our software requires access to the ASPI layer to talk to the Writer. The security built into Windows 2000 & XP prevents access to the ASPI layer unless you are logged in as the Administrator. Unfortunately this is a Windows limitation and is a common issue with other writing softwares. So the only workaround is to be login as the Administrator..

Answer:
You can do so easily with NTI CD-Maker 2000. You can do this in two ways:

1. Use TAO (Track-At-Once) writing mode, copy from one source CD at a time, each time leave the target CD open (not finanlized) until the last source CD or when the target disc is full. OR

2. Extract all wanted CD tracks as WAV files onto your hard disk. Then prepare your target CD layout using these WAV files..

Answer:
Mixed-Mode consists of a Data Session, followed by an Audio Session. At the transition point from Data to Audio, if the audio source (e.g. CD-ROM drive) doesn"t pick up fast enough, buffer-under-run on the target CD recorder will occur. We found that many CD drives could not make the transition from Sleep Mode to Data Transfer Mode fast enough.

Before hardware manufacturers can solve this performance problem, a temporary solution is to use hard disk instead of CD drive as the audio source: First extracting CD tracks into WAV files and put them on your hard disk; and then prepare your Audio Layout using these WAV files..

Answer:
Yes, CD Maker 2000 features the EasySteps (tm) interface. EasySteps incorporates the extreme ease of step-by-step recording without sacrificing the high use tools and options desired by power users.Question:
Is there a way o treat the CD as a big floppy?

Answer:
Yes, CD Maker 2000 includes FileCD, which is a drag-and-drop packet writing facility for CDRW media, and lets you treat the CD as a 650MB floppy. Better yet, FileCD works on all Windows platforms (Win 95/98/NT/2000/ME) and the written CD can be read in all Operating Systems, no special reader required!Question:
What types of recordings can I make?

Answer:
With CD Maker 2000-Professional Edition you can record audio (MP3/WAV), Video (VCD), and data (files). You can also do Live Audio recording, which allows you to transfer aged cassettes and LP?s to CD?s, and record live music/conversation!.

Answer:
Yes, CD Maker 2000 includes a Test&Write capability that will test and automatically adjust the write speed of the drive to match existing system resources..

Answer:
Yes, CD Maker 2000 will write MP3 files to the CD in Digital Audio (CD-DA) automatically and on-the-fly. Your audio player must support CD-R/RW by having multi-read capability, however. Most new generation audio CD players have this capability.Question:
How can I write MP3 to CD-DA on-the-fly at high speed (e.g. 8X, 12X, or 16X)?

Answer:
You need a fast enough CPU to be able to decode MP3 on-the-fly and burn at high speed at the same time. We recommend that you meet the following requirements on processor speed:

MP3 to CDDA on-the-fly Speed_______CPU Requirement

----------------------------------------------

8X_________________________________333 MHz P-II

12X________________________________650 MHz P-III

16X________________________________800 MHz P-III.

Answer:
An "MP3 CD" is actually a Data CD filled with MP3 files. With NTI CD-Maker 2000, you can easily make an MP3 CD: simply select "Data CD" from the home screen, drag-and-drop MP3 files from source pane to the CD layout pane, and start recording!

Alternatively, if you want the CD you make to play on a regular audio CD player, you should make an "Audio CD", with input from your MP3 files of course! That"s also easy to do: slect "Audio CD" from the home screen, drag-and-drop source MP3 files onto the target CD layout, and then start recording!.

Answer:
The fact that you have purchased a 12X or 16X CD-RW drive unfortunately doesn"t mean that you can use it at the highest available speed: Your PC system must be fast enough to enable CD writing at high speed.

We"d highly recommend that your system should meet the following requirements for high-speed CD writing:

(1) Processor: Pentium-III 450MHz or above

(2) Memory: 64MB of RAM

(3) Source CD-ROM Speed: 48X

Even when your system meets the requirements above, there is still no gurantee that you will be able to write at high speed. The reason is that your system"s performance is a function of many more variables. If you are having problems with 12X/16X, we recommend that you find ways to improve your system"s performance by configuration. For example, connect the source CD-ROM and target CD-RW on different IDE channels, etc..

Answer:
The fact that you have purchased a 12X or 16X CD-RW drive unfortunately doesn"t mean that you can use it at the highest available speed: Your PC system must be fast enough to enable CD writing at high speed.

We"d highly recommend that your system should meet the following requirements for high-speed CD writing:

(1) Processor: Pentium-III 450MHz or above

(2) Memory: 64MB of RAM

(3) Source CD-ROM Speed: 48X

Even when your system meets the requirements above, there is still no gurantee that you will be able to write at high speed. The reason is that your system"s performance is a function of many more variables. If you are having problems with 12X/16X, we recommend that you find ways to improve your system"s performance by configuration. For example, connect the source CD-ROM and target CD-RW on different IDE channels, etc..

Answer:
The most common cause is due to defective media (blank CD). This could be one bad disc or a batch of bad discs. If you get this error try re-recording on a fresh disc preferably from a different batch and brand. Another cause for this Error is a dirty lens on your CD-Recorder or Rewriter. If the lens is dirty, it can cause the laser to not be able to correctly focus on the media. We recommend contacting the drive manufacturer for suggestions on cleaning and general maintenance of your CD-R/RW drive. The only other cause would be a defective unit..

Answer:
CD-R discs have a section outside the standard recording area called the Program Calibration Area (PCA), which is used to adjust the laser for the brand of media you"re using. A CD fixation error means that the laser does not have the ability to close the session anymore. It also means that when the laser is trying to calibrate (power calibration) itself, the calibration is not balanced - it is failing and that is why the laser cannot close the entire disk. The error indicates that the CD-R drive is having trouble calibrating the power setting. Try different brands of media, and if that doesn"t work you should have the drive checked by a repair facility..

Answer:
As the NTI software was neither intended nor designed to back-up Sony Playstation CDs, this is something that we have never tested. However, we"ll be happy to hear from you your test results..

Answer:
Most likely, your system has created multiple MFC42.dll files throughout specific folders. You will need to rename or remove these before you can continue.

To correct this problem, you must FIRST uninstall our software through the Add/Remove Programs icon in your Control Panel. Then go to the Find Files function of Windows (Click the START button, select FIND, then FILES or FOLDERS). Type in MFC42.DLL and click enter. You will most likely have multiple files that are found in your system. Rename all of the files following the naming convention below by right clicking on the file and selecting rename. Once all of the files have been renamed install CD-Maker 2000 and then restart your computer.

RENAME the files to MFC42.dl1, MFC42.dl2, MFC.dl3, etc,....

Answer:
The problem you are experiencing is normally caused by a conflict between the installation of CD-Maker 2000 and certain types of software that are already running in your system ? specifically antivirus programs or crashguards. In general, it is recommended to close ALL programs when installing another piece of software. To correct the problem press control+alt+del and end task to exit everything except for Explorer and then install the program..

Answer:
These two software applications are identical in feature set, "Backup Now Pro" is re-branded from "Backup Now 6". For display of "Backup Now Pro" in the program title, we recommend that you install from the downloadable version, which is included in your purchase. If you purchase the retail package, the CD-ROM can be safely kept as your permanent backup copy..

Answer:
1) How do I unschedule a backup job?
Answer: To stop your scheduled jobs that you do not want to run, you can delete the jobs from the Job Management screen (the first button from the left under the menu or from the View menu Jobs) and right click on the job in the left pane. Then you can click on delete job. This will delete the job and stop it from running again.

2) I backed up some files as administrator on another computer and I'd like to restore them to a different computer. I am able to successfully restore all files with no errors, but whenever I attempt to access a file (Word, Excel, Adobe, etc), the program cannot open it and gives me an 'access denied' error. Is there any way I can change the permissions so I can access the restored files?
Answer: Backup Now backs up the NTFS security properties when it backs up your files. When you restored to another computer the accounts referenced in the security properties do not exist on the new computer. The NTFS security property looks at accounts by their Security Account Manager (SAM) ID in the registry. You may have an account with the same name, but the SAM ID is different. When you open the file’s properties and go to the security tab you will see the referenced accounts SAM IDs like this "HKEY_USERS\S-1-5-21-1078081533-1801674531-682003330-1004", but not the names because the SAM ID does not exist on the local system. You need to use an Administrative account and go into the advanced section of the Security properties. In the advanced section of the security properties you need to go to the owner tab and select the account that should own the file, such as your account. If all of your restored files are under a common folder you can do this from the folder and select the option to "replace owner on sub containers and objects". This will set the owner the same on al sub-folders and files. If you are using your own account to do this Windows will give you the option to give yourself full permission to the files at the same time, if you are not using your account you will need to close the file’s/folder’s properties window and re-open it to give yourself full permission to the files. Once this is done you will be able to access your files.

3) I am unable to restore from my external hard drive to my original location. I repeatedly get the same message in the final step "unable to locate source file".
Answer: When you select the backup file in step 1 do you then select the files to restore from the selected backup file? If you have not, that is why you keep getting that message. You need to select the backup file to restore from and then select the files/folders you want to restore from the backup file.

4) Back up hangs on selected files. i.e. when trying to back up entire hard drive O/S drive hangs on a file called hiberfil.sys When doing a back up of user data hangs on *.tmp files. I need to back up the entire hard drive over a net work and according to your documentation the advanced version can open system files and in use files for back up purposes. But it doesn't seem to be working for me.
Answer: Even with the Open File function, there are still some files that Windows will not allow to be backed up. One of them is the Hiberfil.sys file which is only used to save the contents of your RAM when you hibernate. Another is the Pagefile.sys file, which is your Virtual RAM. They do not need to be baked up. The *.tmp files ate temp files that also do not need to be backed up. If you need a complete backup of your OS drive you should use the Drive based backup, which will create an image backup of your selected drive/partition.

5) Have been able to back but cannot open backup file to confirm back up success--the error message reads there needs to be a program associated with the NTI file to open, and I don't know where or how to do that.
Answer: The message you indicated that you go in your initial request is from Windows telling you that the NBF file that you double clicked on does not have a program associated with it to open the file by double clicking on the file. To open a NBF file, you need to first open Backup Now and then go to the restore function. There you can browse to your NBF file to select it and you will see all the files that were backed up into the NBF file. Then you can select files from the backed up files and then select where and how to restore the files and finally you can restore the files. If you want to fully test the backup, you should select a few files from the beginning, a few files from the middle and a few files from the end of the backup.

6) The display of the program is not right.
Answer: Please make sure that the DPI setting for your display is set to 96 DPI (100%).

7) Does Backup Now support Rev Drive?
Answer: Rev Drive is not seen as a hard drive and is not supported in any of our applications at this time.

8) When I save the reports to my c drive how do i erase the stuff I don’t want to keep? It’s filling up my C drive.
Answer: When you run the backups, Backup Now 5.5 saves the report folder in the Backup Now 5 folder in the NewTech Infosystems folder inside the Program Data folder (C:\Program Data\NewTech Infosystems\Backup Now 5). The Program Data folder may be hidden. You can delete any of the report files you want.

9) I selected incremental backup and Backup Now did a full backup on my C:\Users folder I'm not sure how to do subsequent incremental backups on the same folder such that Backup Now only backs up files that have changed.
Answer: When you setup an incremental backup job, it will run a full backup the first time only. This is because an incremental backup needs a full backup for a baseline backup. When you tell it to run the backup from the Job Management screen or when the next scheduled backup time occurs, the incremental backup will run as an incremental backup.

10) I am doing a new file based backup, and when I select 'Network Drive' as the destination, nothing appears, I cannot see my network mapped drives. These drives are connected - they show up under Computer and are browse able/writable.
Answer: If your network drive requires a username and password to connect and it is different from what you use to log on to Windows with, you should create a username and password on your network drive that matches what you use to log onto Windows. This may be what is causing your issue. You can test it by logging onto the network drive and then opening Backup Now.

11) How do I do an Image Backup and how do I restore an Image Backup?
Answer: To create a drive image backup, on step one of creating a new backup job, you need to select the Drive Based Backup job type by clicking on the Drive-Based Backup tab. Then you need to select the hard drives you want to backup. Then you would go to step 2 to select where you want to backup the drives to, this cannot be any of the drives that you are backing up. Then you would go to step 3 to select when to run the backup and if you want a full backup every time, or an incremental backup every time after the initial backup. Then you would start the job. To restore you will need to boot from the bootable recovery disc that was made either at the end of the backup, or from the Utilities section of Backup Now 5.5 Advanced. If your drive has only one partition, the new drive can be automatically partitioned. If not you will need to open the Command Prompt from the tools menu. There you will need to use the disk part utility to partition the drive properly and then you can restore one partition at a time to the partitions you select.

12) I would like to know how to verify backup jobs.
Answer: As with all Backup products, you can run a test restore to verify your backups. This is the best verification test. However in Backup Now 5 you can click on the Option button when creating or editing a job and select the option that says "Compare original and backup files to verify consistency."

13) With a previous version of Backup Now I was able to create a backup job files that could launch a backup by double-clicking the file. Is it possible to do this with the current version?
Answer: When you create a backup job and start it in Backup Now 5, the job is automatically saved and is available to run at any time by going into the Job Management screen either by clicking on the Jobs button on the toolbar (the first one on the left), or from the menu (View->Jobs). There you can select the job in the left pane and right click on it in the left pane (in Backup Now 5.5 you can also click on the operation button) and select Run Job Now from the menu.

14) I don't receiving alerts. Also Where I configure the SMTP server, if it is needed.
Answer: If you want to use the email notification option, you need to have Microsoft Outlook installed with an account setup. Then the email notification will work.

15) Backup Now is not recognizing the network drive?
Answer: For the network drive to be recognized, it must be mapped to a drive letter.

16) Can I backup the registry with Backup Now 5 Advanced Edition?
Answer: To be able to backup your registry, you need to use the Drive Based backup. This will backup everything on the selected drive partitions.

17) On program startup I get error message 'Unable to create ShadowSvc.JobController instance [hr=-2147023838] the service cannot be started, either because it is disabled or because it has no enabled device associated with it.' When I try to START program message 'Unable to start scheduler.
Answer: The error message you are getting indicates that the service is disabled. You need to open the Windows control Panel and go into the Administrative Tools section. Then you need to run the Services function and scroll down to the NTI Backup Now 5 Shadow service, double-click on the service and change it from disabled to automatic.

18) How can I set my backup plan so I do a full backup of selected folders once at start of each month, and then do incremental twice a week? Then repeat the following month?
Answer: You cannot have one backup run a full backup once a month and incremental twice a week. You need to setup one full backup job that runs once a month and a second incremental backup that runs twice weekly. When you restore, you will need to restore the most recent full backup and then manually restore each incremental backup after in order by restoring each from the NBF files not the NBS files that will restore the initial full backup and then reach successive incremental backup automatically..

Answer:
No, the program will only allow you to do a drive image backup of one partition at a time. It will not allow you to clone a hard drive that has multiple partitions..

Answer:
You can do a drive image backup to an external hard drive. However you would not be able to restore it to an active partition. The reason is that in order to restore an active partition it must be done from DOS which does not support external devices. Since you will not be able to access the drive, you would not be able to restore the image backup..

Answer:
The performance speed will depend on your system, your drive, and mostly your media. Pentium 4, 52x24x52, using 52x CDR media = 10 minutes per disc Pentium 4, 52x24x52, using 24x CDRW media = 25 minutes per disc Pentium 4, 52x24x52, using 10x CDRW media = 55 minutes per disc Pentium 4, 52x24x52, using 4x CDR media = 1.5 hrs or more per disc. Also note that 7200-RPM Hard Drives are much faster than 5400-RPM Hard Drives, which will cause faster or slower backups. Words of wisdom: 1. If your data is worth backing up then it is worth backing up on quality media. 2. Non-Branded/Inexpensive media generally denotes poor quality media. 3. Your backup is only as good as its restore; always test your backups prior to needing them..

Answer:
The problem would depend on the error code that is generated by the program. The most common causes for failure are as follows: Using bad or incompatible blank discs. Make sure you use good quality discs with your writer. Multiple writing programs installed on the system causing a conflict. We do not recommend installing multiple writing programs on your system. An outdated firmware revision on the drive. We test our programs with drives that have the latest firmware revision loaded. Firmware revision are released by drive manufacturer to correct problems with a drive that were not detected prior to its release..

Answer:
If you have two hard drives connected to the primary IDE channel it causes a memory allocation problem. Try disconnecting your primary slave drive or change the position to secondary master..

Answer:
In most cases our program can back up open files, however some system files (Windows NT/200/XP) and possibly some application files may cause a sharing violation. The sharing violation error basically indicates that the file could not be accessed at the time it was being backed up or when trying to compare the file. The main purpose for File Level backup is to backup Data files. For system and application files we would highly recommend using teh Image Level backup. (4-28-03).

Answer:
Make sure you are logged in as an administrator before you leave on the day the backup is scheduled to run. The system must be left logged in with administrative rights. If you leave the computer logged in as a user the backup will not be performed. The problem may be due to a program that you have running in the background interfering. Make sure you do not have any programs running in the background such as antivirus or crashguard programs. (4-28-03).

Answer:
No, a backup done on either windows NT/2000 or XP can only be restored on to a system running either NT/2000 or XP. The reason is that when Backup Now! 95/98/ME was written it was designed specifically for 95/98 and it used 8bit packets. Since Windows NT/2000 and XP supports longer filenames it required larger packets. Backup Now! NT/2000/XP uses 16bit packets. Since 8 will go into 16 then a backups done on windows 98 or ME can be restored on windows 2000. But a backups done on Windows NT/2000 or XP cannot be restored on windows 98 since 16 does not fit into 8. (4/28/03).

Answer:
Since compressed files (AVI, MP3, JPG, GIF, DIXV, ect.) are usually as compressed as they can get; using compression on compressed files will actually increase the size due to the overhead of the compression program. When backing up mostly compressed files it is recommend to set our program to "No Compression" to save space...

Answer:
The problem seems to be with the additional security added by the new Service Pack. The are two solutions for this issue. 1. Remove Service Pack 2 from Windows 2000. If you do not wish to remove SP2 from your system you can do the following: 2. Make sure the drive/partition that you restore the Image to is exactly the same size as the original drive/partition. This will get around the added security of the new Service Pack..

Answer:
" a) Open BackUp Now!, click on File Level Backup/Restore, click Restore on step 1. b) Insert last CD-R(W). Choose what to you want to Restore, make sure to choose Back up file in the From box at top of screen. Beside it is a browse folder, click that and browse your CD or CDR/RW drive. c) Open your back up file(titlexxxx.NBF) d) BackUp Now! will gather all files, now choose which files you wish to restore by checking the boxes. e) Choose if you want to restore to the original location or a new location can be specified. f) Start Restore.".

Answer:
"a) Make sure your computer BIOS will boot to either your CD-ROM Drive or your floppy drive. b) Boot up in DOS Mode with the bootable floppy or CD inserted in the appropriate drive. c) Input the Restore command (e.g. C:\restore D:\mydiscxxxxxxx-xxxx.npf). Mydisc is the name of your backup and D:\ may be your CD-ROM or CDR/RW.(if necessary) e) Then BackUp Now! will ask for the partition you would like to restore your backup. f) When Drive Image Back Up finishes, reboot the system and you should see your operating system booting up normally. ".

Answer:
"The error reported is usually generated when using a disc that has been formatted by Direct CD or a similar program. When you format a disc there is a file structure written to the disc, which is incompatible with Backup Now!. Do a Full erase on the CD/RW disc and try again.".

Answer:
The original purpose of ?Packet-Writing", as initially designed by Sony with the assistance of NTI, was to reduce "buffer under runs"; a phenomenon that was plaguing the burgeoning CD-Recordable market. Two other useful applications for ?Packet Writing? are to allow your computer to save files individually to your CDRW drive as if it was a hard drive, and to reliably multitask (running more than one application while burning a CD). Later, as CD-Recordable technologies advanced, "Packet Writing" found its application as a "floppy replacement" (i.e. to use CDRW discs as if they were floppy diskettes), which is considered a "killer app" for CDRW..

Answer:
Yes. All you need to do is map your network drive to your local system, then you can backup any files on this mapped drive..

Answer:
Yes. Remember, files that are changed between the backup and the verify operations will not compare (e.g. swap and log files), so don"t be alarmed when you see the "not compared" error messages. Chances are that your backup is good!.

Answer:
Yes, Backup NOW! includes a CDRW Erase function specifically for this purpose..

Answer:
No, Backup NOW! will append to an existing backup..

Answer:
No, as long as there is writeable media in the target drive..

Answer:
Yes, Backup NOW! Includes a full scheduler..

Answer:
Yes, Backup NOW! Supports both incremental and differential backup..

Answer:
Yes, Passwords can be any combination of alphanumeric or ASCII characters..

Answer:
There are 3 None, Normal, Maximum. You can tradeoff storage size vs. backup processing time..

Answer:
Yes, therefore the amount of data you can backup is unlimited..

Answer:
The main difference between these two formats is the writing speed. Format 2 is much faster, yet will not work with all drives. Format 1 is more universally compatible, yet it is slower. For optimum performance, try Format 2 first, and if you receive writing errors then switch back to "Format 1"..

Answer:
Try turning off the signature feature for your Backpack Drive. To do this go to the Control Panel, double-click on "Backpack Utilities", then click on "Driver". You will see a checkbox for the Backpack Signature Feature - uncheck that box and then reboot..

Answer:
Make sure you are using a blank, unformatted disc. The error you are seeing is usually generated when a disc is being used that has been previously formatted by Direct CD or a similar program. The reason for this is that formatting a CD-R/RW disc is NOT like formatting a floppy disk. When you format a blank CDRW disc with a particular piece of software, a UNIQUE file structure is written to that disc so that it can only be used by that specific piece of software. Most likely, that specific file structure is incompatible with Backup NOW!. To fix this problem, try doing a quick erase to the CDRW disc, it that is still unsuccessful, then do a full erase on the CDRW disc..