Frequently Asked Questions (FAQs)
What's new in Version 6?
In addition to refinement of V5's new features in Social Media Backup, Mobile Device Backup and Cloud Backup, V6 adds a most-wanted feature of Cleanup Utility, which is useful when the backup storage becomes full and you need to free up space for new backups. The Cleanup Utility addresses one of the perennial issues with backup software.
How's Version 6 compared to the competition (e.g. Acronis True Image 2018)?
While Versions 6's value or advantage in price/performance is obvious, it has the following features that competition doesn't have:
- On full-system PC Backup, V6 can handle hybrid configurations such as a combination of Windows/Mac/Linux, the competition failed to do so in our testing.
- V6 can run multiple backup jobs in parallel, the competition runs only one job at a time.
- User-friendly GUI designed to enable everyone to do backup, not only technical experts.
The program was running but now says it was not installed properly. How
do I fix this?
This is usually caused by using a registry cleaner, sometimes called a PC
optimizer, PC cleaner or Tune Up - which may be altering the Windows
registry and corrupting your software installation. Some brands of registry
cleaners are PC Cleanup, CCleaner, AVG PC Tuneup, System Mechanic,
etc. In that case, you will need to re-install the NTI software to fix the
problem. Once you have repaired your software by reinstallation; you will
need to either disable the registry cleaner, or set the registry cleaning
software to exempt the NTI software from being cleaned in the registry.
Unfortunately, we cannot advise you how to use another software
company's software. We do recommend you contact the software
manufacturer for instructions on how to exempt the cleaner from
modifying the registry files for our program.
What is the difference between the OEM version of Backup Now EZ and
the Retail version of Backup Now EZ?
The difference between the OEM version of Backup Now EZ and the
Retail version of Backup EZ is that with the OEM version you can only
backup to the OEM's External Drive (Toshiba, ADATA) as in the retail
version you can backup to any internal, external drives, or network hard
What is the difference between Complete System Backup and File &
The difference between Complete System Backup and File and Folder
Backup is that File and Folder Backup only backs up your files and
folders. File and Folder Backup will not backup any program files or the
OS. Complete System Backup will do an image backup of your entire
drive (OS, Programs, User Data, Settings, Favorites, etc.).
When backing up Complete System I keep getting "Completed with
Errors". What is causing this problem?
Run "Scandisk" on your hard drive to fix possible File System Errors and
bad sector errors.
Why can't I backup to one of my other USB hard drives that are not
Toshiba hard drives?
The version of Backup Now EZ that came with your Toshiba USB hard
drive only supports specific Toshiba USB hard drives. Also note that
Toshiba "Canvio Basics" drives do not include Backup Now EZ software.
After I restored my Complete System Backup, during reboot the PC
prompts to run Safe Mode, is this normal?
Yes, Windows is backed up in a running state so when you reboot the first
time Windows thinks it was shutdown incorrectly. There is no need to
select Safe Mode, just select to continue.
After I restored my Complete System Backup, during reboot the PC
runs Check Disk on my hard drive, is this normal?
Yes, when we restore your PC, we set Windows to run Check Disk to
insure everything is okay with your hard drive.
I forgot my password and I can't restore my data. How do I get around
Unfortunately, without a password you will not be able to your data.
There is no backdoor way to bypass the password for obvious security
How do I restore a single file from an PC/Image Backup?
Only versions 4 and newer can do this. In the versions that support it there
is a restore function in the restore utility named "PC Restore (Files and
Folders)". When you open that restore function, you need to click on the
yellow folder icon next to the textbox for Backup File to browse to and
select the Complete System Backup.cat files in the Images*/My Images*
folder. With the cat file selected, you can click on Custom Select to
browse to and select the file or folder you want to restore.
When running my backup, it seems to run very slow, what could be the
Backing up to a FAT32 hard drives will be slower than a NTFS drive. If
your convert your USB hard drive to NTFS you can speed up your
backups. Also, backup speed is also depended on your computer's
What is this Update Alert bubble at the bottom right by the Taskbar and
how can I prevent it?
This is to alert you of Updates to Backup Now EZ to keep you program up
to date and it will also alert you to new Upgrades. Clicking on the bubble
will allow you to update your program and this will stop the alert until
another one is available. If you do not want future update/upgrade alerts
you can contact NTI Tech Support and they can help modify program's
INI files to disable these alerts (not recommended). Note that changing the
settings of our automatic alert will prevent us from alerting you of any and
all future updates or upgrades.
Why can't I modify the source for Complete System Backup job?
Complete System Backup will back up the complete physical hard drive
including all the drive letter partitions and hidden partitions. This way
you are insured to always have your hard drive recovered correctly.
How do I make my computer boot to my USB drive or a CD/DVD
You need to get to your computer's boot menu. All computers are a little
different so we would recommend that you contact your computer's
manufacture for what key to press. Sometime during boot up the
computer will show text on the screen telling you what key to press,
common keys are F12, F10, & ESC. Another option would be to go into
the computer's BIOS and change the boot order.
How can I add another job to the program?
The backup program only allows single jobs per backup type, one File &
Folder and one Complete System. You can modify the File & Folder job
to add more data.
I had my computer turned off and it missed both scheduled backups.
When I turned it on it prompted me to run a missed backup for my
Complete System backup but not my File & Folder backup, why?
The missed backup prompt will not appear if the backup schedule is set
for Hourly since it will run on the next hour.
Can I restore my backed-up files on another computer?
Yes, the external hard drive has a folder called "Restore". Inside that
folder is a standalone restore program that will run from the hard drive to
allow you to restore your files on another computer.
When I was formatting and/or partitioning the hard drive in the PC, I
received an error message "Job cannot run because of invalid destination"
from Backup Now EZ, why?
A scheduled backup job tried to back up to the PC's hard drive during the
formatting/partitioning process. Since the hard drive was in the process of
being formatted/partitioned, the hard drive became unavailable, thus the
"Invalid Destination" error.
When restoring my files to their original location, the program does not
give me any overwrite options.
The program is defaulted to always keep both files if they are the same
name. The restored duplicate file will have a "(1)" added to the end of the
Is it necessary to make a new bootable disc or USB Flash drive each time I
run a complete system backup?
The Complete System or PC Backup in Backup Now EZ makes your
backup drive bootable. The bootable disc or USB Flash drive is in case
there is a problem booting form the USB hard drive that you used as your
I have 6 HD in my computer. C:, E:, F:, G:, H:, I:. How do I change the
system drive in the backup program? It is not getting my C drive but it is
getting the H drive. How can I change the drive what my system is in?
In versions 1.x, 2.x and 3.x, you need to make sure the physical hard drive
with your C drive partition in it is connected to the lowest SATA port on a
SATA system or as the primary IDE drive on an IDE system. In version 4
and newer, you can click on the source tile and select the physical hard
How can I view File and Folder backup files?
You can use the restore utility to see the files in the backup by going to the
Advanced file restore or Custom Select, depending on the version of
Backup Now EZ. If the backup was made using Backup Now EZ version
2.x or newer and the backup was not encrypted and not compressed, you
can browse the backup in Windows Explorer (File Explorer in Windows 8
and newer) to see the files in the backup. The File and Folder Backup
backs up to the My Files* folder. In there if the backup is not encrypted
and not compressed and was run from version 2.x or newer will be a
folder named Native. In the Native folder will be a "C" folder that
represents the "C drive" that was backed up. You can browse the contents
of the "C folder" to browse the backup.
I have upgraded to Windows 7,8.1, or 10 and now my software doesn't
work correctly. I keep getting backup errors and/or certain features don't
work correctly anymore.
Upgrading to a new operating system can make changes that won't allow
our software to work correctly. The only option is to uninstall and reinstall
the NTI software, which will install the proper files specific to the
operating system you are currently using. If you need help with
reinstalling the NTI software, just contact our Customer Service or Tech
Support Departments and we can set you up for a new download of your
I reinstalled Windows on my system; Will Backup Now allow let me
restore my previously backed up files on my external HDD or SSD?
Yes, each time you make a backup, there is a catalog file made for the
backup (*.cal for the File backup); which recorded the details of each
backup you made and is updated with each backup. Open the Backup Now
software, choose the File Level Restore icon, then navigate to the All Files
folder and choose which date you wish to restore the data from.
My Backup Now software says I am running out of disk space and I
cannot run any more backups until I free up more room. How do I make
more room on my external HDD or SSD?
Backup Now EZ runs incremental backups so it cannot delete just the
older backups and be able to restore from the newer backups. If you need
to free up space, you need to delete the Images*/My Images* and My
Files* folders to delete the Complete System/PC and File and Folder
backups respectively. The next time the jobs run, they will re-create their
folders and run new full baseline backups that will be followed by more
incremental backups of the new and changed files since the previous run
of the job. If you do this when you have enough space on the backup drive
for a new baseline backup, you can rename the backup folder and run the
backup job. Then when the job finished you can delete the renamed folder.
If the File and Folder Backup is not encrypted and not compressed, it will
run a native file backup and only keep the current version of the backed up
files so you might not need to delete the My Files* folder.
My File Level backup was working fine, but now it just stops at a certain
point and hangs. What is going on?
File level backups are only meant to back up the files that are most
important to you. Some users will select the entire C:\ drive to backup, but
many of those files will be system files used only by Windows and will
not be usable to you, which may be causing your backup to hang up. If
you want to back up your photos, documents, favorites, etc. Just select the
folders that contain the files you want backed up, for example, the
Documents, Desktop, Favorites, Pictures Music and Videos folders in your
user folder. The user folder in Windows Vista and newer is
C:\Users\[your_username] where [your_username] is what you use to log
on to Windows. In Windows XP, it is C:\Documents and
Settigns\[your_username]. If that isn't the case: Try using the Windows
Utilities; Disk Cleanup, Disk Defragmenter, or CHKDSK, to see if that
fixes the problem you are having.
When I first ran a backup, the Status Details indicated "backups did not
run" and "completed with errors" appeared under the backup schedule
icon under File and Folder Backup and Complete System Backup.
Try running CHKDSK to look for and attempt repair of bad sectors and
file system errors; you can do this by opening My Computer and right
clicking on C drive and select Properties. In the properties window, click
on the Tools tab, in the Tools tab click on the check now button in the
Error Checking section. In the window that opens select both options and
the click on OK. Your computer will need to reboot to run CHKDSK.
Also, from your antivirus software, delete everything from the quarantine.
And if you have a Vista or Windows 7, try turning off the User Account
Control (UAC) and see if you still have this issue. You can turn off the
UAC by opening the Windows Control Panel and going into the User
Accounts function. If you are in the Control Panel Home view, you will
need to click on User Accounts twice. In User Accounts, click on the link
that says "turn User Account Control on or off". Then uncheck the
checkbox where it says "Use User Account Control (UAC) to help protect
your computer" and click on the OK button. Then restart your computer.
How to view File and Folder backup files?
To view the contents of your file and folder backup, you just need to click
on the restore button on the bottom of the main screen for Backup Now
EZ. This will open the file and folder restore. The file and folder restore
should automatically find your "File and Folder.CAL" file and display
your most recent restore point. If the restore point it finds is not for the
system, you can click on the browse button (folder icon) to browse to your
"File and Folder.CAL" file. If you want to look at an earlier restore point,
you can change the restore point by clicking on the restore point dropdown
list and selecting your desired restore point. If you want to view the
contents of your file and folder backup on a system that does not have
Backup Now EZ installed, you can go into your ADATA drive, open the
Restore folder and run the "RestoreStarter" application. This will start the
standalone restore application.
I have a specific folder on the C drive that I would like to backup, but the
software doesn't backup that folder at all. It backs up rest of the files and
The File and Folder Backup job from Backup Now EZ backs up all files
on your C drive based on a filter. The filter selects photos, videos, audio
files, Word documents, Excel files, PDF files, PowerPoint files, IE and
Firefox favorites and email from Outlook, Outlook Express and Windows
Mail. If you want it to back up any other files, you need to modify the
source and select the file or folder in the Advanced tab. There you will get
a "tree view" of all you files and folders. Just select the folder/s you want
and Backup Now EZ Then it will backup that everything under that
All of my backup files on my external hard drive are ".NBF" file
extension, how do I restore?
In the My Files folder on your destination drive, you should have a "File
and Folder.CAL" file and your File and Folder*.NBF files. The CAL file
is Catalog file used to track which files are in which NBF files. To restore
this, you can click on the Restore button in the main screen for Backup
Now EZ or you can open the action menu and click on restore from the
main screen for Backup Now EZ. Then your backup will be automatically
selected and you will be able to select your desired restore point. Then you
will be able to select the files you want to restore and restore them. The
Complete system backup can only be restored by booting from a bootable
USB HDD or USB Flash drive made in Backup Now EZ by running the
Create Bootable Disc tool in the Tools menu in Backup Now EZ.
Main NTI Backup Now EZ screen shows 'Status Details: this computer is
fully protected' and scheduled backups are running. How do I test the
Complete System Backup to make sure it will work in case of system
Clicking 'restore' button on the main screen it only seems to give me the
option to restore files and folders not the complete system. The only way
to test the Complete System Backup is to do a full Complete System
restore. It is recommended to use a different HDD to restore to when
testing, meaning not the original hard drive. To test the Complete System
Backup, you need to boot into the Complete System Backup restore
system. This can be done by booting from the bootable USB HDD or USB
Flash drive from the Tools menu in Backup Now EZ. Again, to test it, you
do not want to restore to your current primary drive. You need to replace
it. If your drive is an IDE drive, you will need to install a different drive as
the Primary Master IDE drive. If your drive is a SATA drive, you will
need to connect it to the lowest SATA port on your mother board. If your
system is a lap top. You just need to remove your current drive and
replace it with a different drive. After the drive is replaced, you can boot
into the bootable drive made from Backup Now EZ. Your backup will be
automatically found and selected. Then you can select your restore point
and restore to the new drive.
After installing the software, which I downloaded from ADATA, I do not
see any external device on the welcome screen when I try to open the
modify button. My ADATA USB drive is shown in windows as well as in
The software is limited to ADATA drives with a specific Vendor ID.
Other USB hard drives are not supported with this software. With your
ADATA drive connected go to Device Manager. In Device Manager, go
to the Universal Serial Bus Controllers. Under the Universal Bus
Controllers select the USB Mass Storage Device and open its properties
window. In the properties windows, select the Details tab. In the Details
tab select Hardware IDs in the dropdown list. The entries there should
start with USB\VID_ 125F. If it does not, there is something wrong with
your drive and you should contact ADATA's Technical Support. If the
entries do start with USB\VID_ 125F, then try un-installing and re-
installing Backup Now EZ for it may be corrupted.
Can I do a full backup of two separate computers using this program? If
You should be able to do backup multiple computers to the same
destination. By default, the complete system backup and file and folder
backup will have the name of the computer in parenthesis. However be
careful when restoring you will need to make sure that the ".Cal" file
selected is under the correct PC's Backup folder. Otherwise you may
restore the wrong PC data to selected PC.
I performed a 'complete system backup' recently. I noticed a message this
morning that said that I had never backed up my registry. How do I make
sure my registry gets backed up?
That message is from a different application telling you it has not backed
up your registry. The Complete System Backup backs up everything on all
the partitions on you first physical hard drive. This includes your
Windows registry. Since applications do not know what other applications
have done, the program that is giving you that message is telling you that
it also wants to back up your registry.
Is Backup Now EZ compatible with Windows 7?
Yes, version 1.1.x.77 and higher is compatible with Windows 7. You can
get an update from NTI's web site or from Toshiba's web site.